Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.We think it’s about time play was brought back to the game.All defective or damaged returns are subject to verification.įailure to return a product within the return period will be deemed to be an acceptance of the product.THIMAME.COM will not ship replacement merchandise until receipt of damaged or defective item.Customer is responsible for returning damaged or defective merchandise to THIMAME.COM.If you have received defective merchandise you must contact THIMAME.COM within 2 days for replacement of defective merchandise with the exact same product.We will not accept returns on merchandise that has been opened and is not defective.Non-Damaged/Defective, Opened Merchandise The customer can claim the remaining as a refund if he/she does not require a product replacement. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Return shipping to us is at your expense. If you have non-defective merchandise which is unopened, we will issue an RMA # and will give you an address to ship the product to at your expense subject to a 25% restocking fee or more, depending on the item, manufacturer policies, and circumstances. ![]() Non-Damaged/Non-Defective, Unopened Merchandise within 14 days of Original Purchase Date Damaged merchandise will only be exchanged for the exact same product. Timely receipt of this information is necessary for THIMAME.COM to file a damage claim. Please notify THIMAME.COM Customer Service at of damaged products WITHIN THE FIRST 48 HOURS of receipt. Please save the product and the original box and packaging and notify THIMAME.COM immediately to arrange for a carrier inspection and a pickup of damaged products. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record.
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